At Lumine BPO, our Codes and Policies define the standards that guide how we operate, serve our clients, and protect the integrity of our organization. These principles reflect our commitment to ethical conduct, accountability, and responsible business practices across all operations.

Our internal policies are designed to support compliance, operational excellence, and a respectful, secure working environment for employees, clients, and partners.

Code of Conduct

All Lumine BPO team members are expected to act with professionalism, integrity, and respect. Our Code of Conduct establishes clear expectations regarding ethical behavior, confidentiality, data protection, and compliance with applicable laws and regulations.

Information Security Policy

We maintain internal policies to safeguard sensitive information and ensure that data is accessed, processed, and stored securely. These policies support our broader Trust & Safety framework and data protection practices.

Confidentiality and Data Handling

Employees and contractors are required to comply with confidentiality obligations and follow defined procedures when handling client and customer information. These measures are designed to prevent unauthorized disclosure and maintain trust.

Compliance and Regulatory Awareness

Lumine BPO promotes awareness of applicable regulations and industry standards relevant to our services. Our teams receive ongoing guidance to ensure alignment with compliance requirements and best practices.

Policy Updates

Our Codes and Policies may be reviewed and updated periodically to reflect changes in regulations, technology, or operational needs.