At Lumine BPO, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our platforms, or engage with our services.

This Privacy Policy applies to information collected through our website, currently located at www.luminebpo.com, and through any other interactions you may have with Lumine BPO that are subject to this policy. By accessing or using our site or services, you acknowledge that you have read, understood, and agreed to the practices described below.

Information We Collect

When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can reasonably be associated with an individual. The categories of personal information we may collect include:

• Identifiers: such as first and last name, email address, mailing address, phone number, ZIP code, and business information.

• Device and Online Identifiers: including IP address, browser type, device identifiers, cookies, pixel tags, and similar technologies.

• Geolocation Data: general location information derived from IP address or user-provided location data.

• Financial Information: such as payment or billing information when applicable.

• Audio and Visual Information: including call recordings or communications related to customer service interactions.

• Internet Activity: information about interactions with our website, communications, and managed chat tools.

• Commercial Information: details regarding services purchased, considered, or requested.

Sources of Information

We collect information directly from you when you interact with our website, contact our team, register for services, or communicate with us through email, chat, phone, or other channels.

We may also receive information from third-party sources such as analytics providers, marketing partners, fraud prevention services, publicly available sources, or social media platforms when you interact with our content on those platforms.

Use of Cookies and Tracking Technologies

Lumine BPO and its service providers use cookies and similar tracking technologies to enhance user experience, support site functionality, analyze traffic, and improve our services.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

How We Use Your Information

We use collected information to:

• Provide and manage our services

• Respond to inquiries and support requests

• Improve website functionality and user experience

• Monitor performance, security, and compliance

• Meet legal, regulatory, and contractual obligations

Data Sharing and Disclosure

Lumine BPO does not sell personal information. We may share information with trusted service providers, partners, or vendors who support our operations, subject to confidentiality and security obligations.

We may also disclose information when required to comply with applicable laws, legal processes, or to protect the rights, property, or safety of Lumine BPO, our clients, or others.

Data Security

We implement technical, administrative, and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Access to personal information is restricted to authorized personnel only.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law and contractual obligations.

Children’s Privacy

Lumine BPO does not knowingly collect personal information from children under the age of 16. If we become aware that such information has been collected without parental consent, we will take appropriate steps to delete it.

International Data Processing

Lumine BPO operates internationally. By providing information to us, you consent to the transfer, storage, and processing of your information in jurisdictions where privacy laws may differ from those in your country of residence.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and updates will apply only to information collected after the effective date of the revision.

Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact us through the contact information provided on our website.