Building Success,
Together
Streamlined Customer
Interaction Management.
Systematically organize your customer conversations and operational data. Efficiently retrieve
key insights and performance metrics to help you make informed decisions. Transform your
customer interactions into strategic assets with LumineBPO today!
Systematically organize your customer conversations and operational data. Efficiently retrieve key insights and performance metrics to help you make informed decisions. Transform your customer interactions into strategic assets with LumineBPO today!
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Faster Service Delivery
Find answers and identify trends in your critical customer interactions quickly and accurately.
Save agent Hours/Month
We automate manual data entry from calls and information retrieval tasks, freeing up agent time.
Reduce Operational Costs
We redistribute the freed-up time to higher-value customer engagement and strategic decision-making.
Connect
Transform your customer interaction database into a structured dataset, enabling
seamless tracking and scalable analysis. Say goodbye to cumbersome manual
reporting and data compilation for critical customer engagements.
Transform your customer interaction database into a structured dataset, enabling seamless tracking and scalable analysis. Say goodbye to cumbersome manual reporting and data compilation for critical customer engagements.
Manage Information
Secure & Structured Data
Management
You can store customer interaction data safely in a structured dataset. Just upload
thousands of call recordings, chat transcripts, and email exchanges to our Connect
module. Our robust system analyzes their text, determines the interaction type
and category, and automatically creates a structured storage system that’s simple
to manage.
You can store customer interaction data safely in a structured dataset. Just upload thousands of call recordings, chat transcripts, and email exchanges to our Connect module. Our robust system analyzes their text, determines the interaction type and category, and automatically creates a structured storage system that’s simple to manage.
Efficient Classification
No need for manual sorting, we efficiently organize your business-critical customer interactions.
Organized Data
Interactions are systematically categorized into relevant sections: service inquiries, sales leads, support tickets, feedback, and more.
Streamlined Accessibility
Never lose track of a crucial conversation again. Our structured storage system makes it effortless to find specific interactions, ensuring your team has immediate access to the information they need.
Security
Securely Connecting Insights
Empowering
Your BPO Call
Center
Our system systematically captures textual data from your business-critical customer interactions across calls and chats, always with an unwavering commitment to information security. We swiftly uncover crucial customer needs, sentiment trends, agent performance, and potential issues specific to your BPO operations, all while maintaining the highest standards of data protection.
Our Valued Clients
Elevating the Customer
Experience
We partner with businesses across various industries, from telecommunications
and finance to retail and healthcare. Our clients are companies that recognize the
critical importance of their customer interactions and are committed to
leveraging data to drive continuous improvement.
We partner with businesses across various industries, from telecommunications and finance to retail and healthcare. Our clients are companies that recognize the critical importance of their customer interactions and are committed to leveraging data to drive continuous improvement.
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Who is
LumineBPO
for?
Customer Service, Sales Support, and Back-Office Operations teams
Organizations seeking a dedicated, secure, and integrated service partner for their customer interactions and operational needs
Businesses experiencing high volumes of customer inquiries, repetitive administrative tasks, or complex service workflows
Companies where human empathy, nuanced understanding, or strategic decision-making are crucial for customer interactions and critical processes
Talk to us!